1. Pet-focused, not commission-driven

Every recommendation and decision centers on what is best for you and your pet, with the same care and transparency I would want for my own dog. Sometimes that means surgery, and sometimes it doesn’t. My role is to provide clear, honest options, not to sell you on a procedure. 

 

2. Support that truly lasts beyond surgery

From day one, you have direct email access to me for any questions or concerns; you don’t go through layers of staff. If anything isn’t on track, I’ll escalate to a call or a complimentary in-person visit. I reserve time each morning for same-day rechecks, so you’re never left waiting.